Step-by-Step: Our Auto Glass Repair Process
A cracked or chipped windshield is more than just an eyesore—it’s a real safety concern for you and your passengers. At RND Auto Detailing and Glass Repair LLC, we know how stressful it can feel when your vehicle’s glass is damaged. That’s why we’ve designed a streamlined, transparent, and customer-focused auto glass repair process to get you safely back on the road, fast.
Whether you’re dealing with a small chip, a long crack, or a shattered window, our team of experienced professionals is here to help. Here’s a step-by-step look at what you can expect when you trust RND with your auto glass repair needs.
1. Easy Scheduling & Friendly Greeting
Your journey to a safer vehicle starts with a simple booking. We make it easy to schedule your glass repair:
Book online: Schedule an appointment here
Call our shop: Speak directly with our friendly staff for questions or to book by phone.
Emergency? Reach our emergency reporting line at 505-605-7636 for urgent situations.
When you arrive at our shop at 12910 Central Ave SE, Albuquerque, you’ll be warmly welcomed by our team. We value your time and strive to make every visit comfortable and efficient.
2. Thorough Inspection & Honest Assessment
Once you check in, one of our skilled technicians will perform a detailed inspection of your damaged glass. We look for:
The size, location, and severity of chips or cracks
Any spreading or spidering of the damage
The type of glass affected (windshield, side, rear, etc.)
We’ll explain our findings in plain language and discuss your options. Not every chip or crack requires a full replacement—sometimes a quick repair is all you need. Our priority is your safety, and we’ll always recommend the most cost-effective, reliable solution.
3. Clear, Upfront Estimate
Before any work begins, you’ll receive a detailed, written estimate. This includes:
The scope of recommended repairs or replacement
Transparent pricing for parts, labor, and any additional services
Estimated turnaround time
We know nobody likes surprise charges, so we stick to our estimate. If anything changes during the process, you’ll be the first to know and nothing moves forward without your approval.
4. Repair or Replacement: What Happens Next?
A. Windshield or Glass Repair
If your damage is minor (like a chip smaller than a quarter or a crack under six inches), we’ll likely recommend a repair. Here’s how it works:
Surface Prep: We clean the damaged area and remove any loose glass or debris.
Resin Injection: Using specialized tools, our technician injects a clear, high-strength resin directly into the chip or crack.
Curing: The resin is cured (hardened) with a UV light, bonding it to the glass and restoring structural integrity.
Polishing: Once cured, we polish the area for a smooth, nearly invisible finish.
A quality repair not only improves visibility but also prevents further spreading, saving you money and keeping your original factory seal intact.
B. Full Glass Replacement
If the damage is too extensive for a repair or is in the driver’s line of sight, we’ll recommend a full replacement. Here’s what you can expect:
Old Glass Removal: We carefully remove the damaged glass, taking precautions to protect your car’s interior and exterior.
Surface Prep: The frame is cleaned and inspected for rust or debris to ensure a perfect seal.
New Glass Installation: We install OEM-quality or equivalent glass, applying a high-strength adhesive for a secure fit.
Curing & Safety Check: The adhesive is given time to cure, and we perform a thorough safety inspection to confirm the installation meets all standards.
Cleanup: We vacuum the interior and wipe down surfaces, leaving your car cleaner than when it arrived.
5. Final Inspection & Customer Review
Before you leave, our technician will walk you through the completed repair or replacement. We’ll point out the work done, explain any care instructions (such as waiting before washing your car or removing tape), and answer any questions you have.
We encourage you to inspect the work with us—your satisfaction and safety are our top priorities. If your repair included tinting or special features, we’ll review any specific guidelines to keep your warranty valid.
6. Transparent Policies & Peace of Mind
We believe in honesty and fairness. Our repair authorization agreement outlines all policies, including:
Restocking, storage, and cancellation fees (if applicable)
Warranty details: Most glass repairs and replacements include a warranty against defects in workmanship and materials.
Customer responsibilities: Such as curing times and post-repair care to ensure your new glass lasts.
We’re always happy to explain any part of our process or policies—just ask!
7. Going the Extra Mile
At RND Auto Detailing and Glass Repair LLC, our service doesn’t end when you drive away. If you have questions or concerns after your visit, our team is always here to help. We also offer emergency support for accidents or urgent glass repairs—just call our emergency line at 505-605-7636.
And if you need additional detailing or want to pair your glass repair with a full interior or exterior clean, just let us know! We love helping our customers leave with a car that’s both safe and sparkling.
Why Choose RND Auto Detailing and Glass Repair?
Locally owned and veteran-operated: We care about our community.
Experienced technicians: Skilled in all makes and models.
Transparent pricing and honest advice: No surprises, ever.
Customer-first approach: Your safety and satisfaction come first.
Ready to restore your view and drive with confidence?
Book your appointment today: Schedule Here
Or call us at (505) 605-7636 for emergency support.
Let RND Auto Detailing and Glass Repair LLC get you safely back on the road—one clear pane at a time!
